Work/Employment

Peak Performance Solutions (http://www.peakps.com)
Software Support Specialist
June 2008 - Present Full Time

• Major job task included phone/email support for the company's software. Our clients are mainly law enforcement agencies which allowed me to work remotely over secure VPN connections
• In charge of applying bugs and enhancements to keep our software distributions up to date
• I proactively ran checkups on our software to find any flaws or problems before they happen
• Responsible for web server set up. Setting up both Windows Server 2003 and Linux RedHat 4/5 Server with Perl, MySQL, PHP, Apache, IIS and other small components
• Involved in the documentation process for technical help files
• Occasional in office hardware/software troubleshooting

Parallel Synergistic Consulting (http://www.parallelsynergistic.com)
Network Administration Assistant
February 2008 - July 2008

• Used mainly Windows Small Business 2003 Server and was given the task of staging most network workstations for various clients with various needs
• With any consulting company I implemented ghosting. Our company utilized Norton Ghost
• Completed small hardware and network cabling tasks
• This position required me to work offsite at client locations, with this I build strong customer service qualities
• Troubleshooting computers on and off site was a common task

Florida State University
Center for Leadership and Civic Education (http://thecenter.fsu.edu)
Information Technology Assistant
May 2007 - April 2008 Part-Time

• My duties included updating the main web site. Updates included small amounts of Java script
• I converted analog video to digital formats such as .mpeg and .avi
• Help desk job objectives included:
  • Network issues
  • Program installation
  • Hardware problems
• I was also involved in minor database and web form design

Florida State University
Resident Assistant (description and requirements)
January 2005 - April 2006 Part-Time

• Organized and executed twelve programs ranging from community building to diversity awareness
• Teamwork with fellow staff members on time sensitive matters
• Management of an FSU Blackboard website used by fellow resident assistants across campus

Publix Supermarkets (http://www.publix.com)
3 Years Part-Time

• Front Service Associate (bagging, customer service, teamwork, cleaning skills)
• Front Cashier (customer service, working with register, money handler)

Rollin Sound West
2 Years Part-Time

• Car Electronics Installer (audio, video, custom boxes, fiberglass, fabrication, wiring specialist)
• Car Electronics Sales Person (sales, cleaning, communication with suppliers, tech support)

Stereo Sales (http://www.stereosales.com)
6 Months Part-Time

• Car Electronics Installer (audio, video, minor fabrication, wiring specialist)
• Sales Associate for all car electronics

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For more information about this work history, please contact Bryan directly at bvalentine@bryankvalentine.com